Types of Control

                              

• Concurrent Controls

• Feedback Controls

• Control as a Feedback Loop

• Outcome and Behavioral Controls

• Behavioral controls involve the direct evaluation of managerial

• Financial and Nonfinancial Controls

Science Of Persuasion

When you're writing web content, keep these things in mind:

1.Always hyperlink to your sources.

2. Keyword stuffing is never okay.

3. Email vs. e-mail and Internet vs. internet.

4.  Always start with keyword research for SEO.

5. Make the reader happy.

6. Keep the action in your content writing.

7. When writing for the web, chop it up.

8. Update your links.

9. Don’t forget the extra SEO juice.

                       

How To Improve Math Skills

Types of teams

                  

IMPROVE YOUR BRAINSTORM OUTPUT BY REDEFINING THE PROBLEM

People might suggest the following:

• Be the first recommendation of brokers.

• Get drivers to think of us before they have an accident.

• Be the first choice for insurance companies.

• When people think insurance they think of our name first.

• Be in front of people.

• Double the number of people who call our number.

• Get more people to know us.

• Make our name the best known of local businesses.

• Make customers think of us first.

                       

Creating Emotion in the Reader

Creating Emotion in the Reader
I wrote an article on the importance of creating emotions in readers.
1.  Write in scenes, showing rather than telling
2.    Force your character into making a decision between a bad choice and a worse choice.
3.  Make a character unsympathetic, so the reader feels anger or repugnance toward him.
4 .Adjust the pace for the emotion you want to create
5. Choose words with deliberation.

Setting Up a CT Scan

Set General Specifications

                  

Logging in & Intranet Overview

Intranet Overview

               

Coming together for legendary customer service using HipChat

#1: Be on top of the most important stuff

• Automated notifications make sure you never miss any critical issue 

• Dedicated rooms keep your conversations directed to a common topic. 

#2: Collaborate, celebrate, and share

#3: Practice real-time customer service teamwork

#4: Have tons of fun


                  

Reengineering the Problem Solving

                  

The Problem Solving Cycle – An effective step-by-step approach to find viable solutions

1. State the Problem

2. Redefine the Problem

3. Identify Constraints

4. Set General Specifications

5. Identify Alternative Solutions

 6.Select the Most Viable Alternative

6. Redefine the Problem

7. Refine and Add Specifications

8. Brainstorm Alternatives

10. Select the Most Viable Alternative

The Problem Solving Cycle

                          

How to Handle The Irate Customer - Training Course

Winning Strategies for Dealing with Difficult People

                 

Dealing With Unhappy Customers

• Adjust Your Mindset'

• Repeat Their Concerns

• Present a Solution

• Use the Feedback

• Take Action and Follow-up

• Be Empathic and Apologize

                      

Principles of Goal Setting

7 Goal-Setting Tips

                   

Principles of Goal Setting

• Develop goal achievement strategies.

• Provide evaluation of and feedback about goals.

• Consider participants’ personalities  

• Provide goal support.

• Foster an individual’s goal commitment.

                               

Building Customer Equity

             

What is Brand Equity?

What is Brand Equity?

A Strategy Document

              

The Seven Ps of the Marketing Mix: Marketing Strategies

Two Ways To Get Loyalty From Your Customers

Ways to reward loyal customers

Tom Whitney outlines ten ways to reward loyal customers.Special buying opportunities to regular customers shows them that you value their custom.


                                 

• Give away free items with multiple purchases. 

• Team up with an associated business to offer reciprocal discounts. 

• Hold a preview evening.

• Take your best customers for a day out. 

• Offer cumulative discounts on selected lines. 

• Reward introductions and referrals. 

Ways to Keep Customers for Life

• Reward your customers. 

• There is no better way to build loyalty.

• Send thank-you notes. Make sure they are handwritten and sent promptly.

• Return phone calls promptly. 

• Do what you say you are going to do.

• Do things when you say you’re going to do them.

• Under-promise and over-deliver.

                        

 

How to create loyal customers

5 Big Benefits of Selling Digital Products

Benefits of Cross Selling

• Enhance customer profitability.

• Stimulates universe expansion and entry into new markets.

• Existing customers, low and high margin products and segments.

• Discourages customer attrition, improves customer loyalty.

• Differentiates from competition, enhances market position.

• Builds customer equity.

• Promotes diversification and innovation.

                            

Big data framework

In our work we have developed a framework to understand big data strategies. When developing big data capabilities companies try to measure.The first dimension that we consider is labeled business objective.

Big Data Animation Video

Celebrating Customer Care Week with Fans

How would you handle Customer Service Dream Team:

 The  outstanding customer and service foundation of good culture.

Following are the points:

• How much your employees are willing to do for your customers
• What your employees say and how they say it
• Overall job satisfaction
• The service goals your employees set for themselves

                              

Do you Dare to Dream? - Goals - Aspirations - Comfort Zone

The Importance of Setting Goals and How to Effectively Set Them

                                  


Set difficult but realistic goals:

 Difficult goals often produce better performance than moderate or easy goal.This leads to feeling frustrated.

Set goals in terms that can be measured:

These are mostly generalizations that we all try to accomplish on a daily basis. You want to be able to measure performance that relates to a specific goal.

Set short-term and long-term goals:

Accomplishing these short-term goals leads to momentum.  Short-term and long-term goals work in tandem.

Segmentation video

What is Customer Segmentation?

• The practice of dividing a company customers into groups. The goal of segmenting customers is to decide how to relate to customers. 

• The Importance of Customer Segmentation

• The large amount of data available on customers a customer segmentation analysis allows  to identify discrete groups of customers.  

• Marketing communications

• Target prospects with the greatest profit potential

• Optimize your sales-channel mix

• Develop new products

• Develop differentiated customer servicing & retention strategies

                      

Top Internet Marketing Techniques

Types of Market Research Surveys That Smart Marketers Use

General Brand Awareness

• Brand Attitudes and Perceptions
• Brand Usage
• Purchase Intent

Gauging Customer Satisfaction Levels With Surveys:

• Target Audience
• Timing:
• Incentive:
• Survey Frequency
• Perceived Benefit

Market Research Surveys to Measure Customer Attitudes and Expectations:

Product Research Types of Surveys:

• Performance in Relation to Expectations
• How Well a Product Conforms to Specifications
• Reliability
• Features

Performance in Relation to Expectations

How Well a Product Conforms to Specifications
Reliability
Features

Quick Content Creation - Your Best Customers Are Looking for You

Know who your best customers are

The  best customers are can help you improve customer satisfaction. Increasing sales to your existing customers is more cost-effective than winning new ones.

Work out how profitable your customers are

Customers tend to be more profitable if they:

• don’t cancel or amend orders

• pay full price without negotiating discounts

• pay on time without being chased for payment

• place a small number of large orders rather than many 

• buy high-margin products

• small orders

• don’t require extensive after-sales service.